Service & Help

• Online via our shop: www.markenkoffer.de
• By phone: +49 (0)8456/80807-0 (Mon–Fri, 10am–4pm)
• By email: [email protected]

• After your order, you will receive an order confirmation by email
• As soon as your package is shipped, you will get a tracking link
• You can check the order status anytime in your customer account

As long as your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible:

📧 Email:[email protected]
📞 Phone: +49 (0)8456/80807-0

📌 All current shipping costs can be found here:
🔗 Shipping Costs & Delivery Times

📦 Germany: 1–2 business days | Free from €50 (below that €5.95)
🌍 Europe & Switzerland: 3–7 business days | Shipping costs see here
🌎 International: 5–10 business days | Shipping costs see here

✔ Express shipping available (DE & EU)
✔ Delivery to DHL Packstations

🔗 Track shipment: DHL Tracking

If your package arrives damaged:
📌 Have the damage confirmed directly by the delivery person or the post office.
📌 Take photos of the package and the damaged goods.
📌 Send an email with a description of the damage and photos to:
📧 [email protected]

🔗 To the Returns Portal: [click here]

✔ Returns possible within 30 days
✔ Free returns in Germany from 50 € order value
✔ Returns from abroad at your own expense
✔ Refund to the original payment method within 5–7 days

📌 How the return works:

1. Register returns in the Returns Portal & create DHL label
2. Pack items securely & include return form
3. Drop off the package at a DHL station or pack station
4. After receipt of goods, your refund will be processed automatically

📌 Only unused & undamaged items with tags will be refunded

1️⃣ Register return in the Returns Portal & create DHL label
2️⃣ Pack goods securely – preferably in the original packaging
3️⃣ Include return slip so we can assign the return
4️⃣ Send package with DHL (branch, pack station or delivery person)
5️⃣ After receipt of goods, refund will be made to the original payment method

📌 Important notes:
✔ Only unused items with tags will be fully refunded
✔ Multiple packages? Create a separate return label for each package
✔ No shipments with unpaid postage!

• Repayment is made to the original payment method
• Processing time: 5–7 business days after receipt of goods
• Prepayment / bank transfer: Please send us your bank details for the refund

✔ 2 years statutory warranty
✔ Afterwards, the manufacturer's warranty applies (varies depending on the manufacturer)
✔ No warranty for self-inflicted damage or transport damage

🔗 Report a complaint here: Returns portal

• Upload pictures of the damage directly in the returns portal
• After inspection, you will receive a DHL return label
• Repairs take about 2–4 weeks
• If self-repair is possible, we will send you suitable spare parts free of charge

📧 Email for complaints: [email protected]

With Klarna you have full control over your payment:

✔ Invoice purchase – Pay only after receiving the goods within 30 days
✔ Installment purchase – Split the amount into flexible or fixed monthly installments
✔ Instant transfer – Direct payment with your bank account
✔ Direct debit – Automatic deduction from your account

🔗 More info: www.klarna.com/de/kundenservice

With PayPal you can easily pay with your PayPal account and benefit from buyer protection.

✔ Immediate payment with your PayPal balance or linked bank account
✔ Payment by credit card or direct debit also possible without a PayPal account
✔ Installment payment with PayPal – If available, the option will be shown at checkout

🔗 More info: www.paypal.com/de/webapps/mpp/home

Use Apple Pay or Google Pay to complete your order in seconds:

✔ No need to enter data – Pay with Face ID or fingerprint
✔ Maximum security – Your card data is not stored
✔ Available on iOS & Android devices

Apple Pay is available for users with an Apple device, Google Pay for Android users.

With Instant Transfer by Klarna, you can pay directly via your online banking:

✔ No registration required
✔ Direct debit from your bank account
✔ Fast order processing

If you want to pay only after receiving the goods, you can use purchase on account:

✔ Pay within 30 days
✔ No immediate debit from your account
✔ Fast & easy processing

Invoice purchase is processed via Klarna or PayPal – depending on availability at checkout.

Do you have a gift voucher or discount code?

✔ Simply enter the code in the checkout field
✔ The amount will be automatically deducted
✔ Redeemable for all products (unless otherwise stated)

You want to pick up and pay for your order directly on site? No problem! In our boutique in Großmehring, you can collect your items personally and conveniently pay cash or with EC card.

📍 Our address:
Junkers-Ring 4, 85098 Großmehring

🕒 Opening hours:
Monday to Friday: 9:00 – 17:30

We look forward to your visit!

Which payment method is the fastest?
PayPal, credit card, Apple Pay, and Google Pay are processed immediately, so your order will be shipped quickly.

Can I change the payment method afterwards?
Unfortunately, a change is not possible after the order. If you have any questions, please contact our support.

Is my payment secure?
Yes! All payments are made via encrypted connections and are protected according to the highest security standards.

I have problems with payment – what to do?
If you have difficulties during checkout, please check your payment details or contact our customer service.