Service & Help

• Online via our shop: www.markenkoffer.de
• By phone: +49 (0)8456/80807-0 (Mon–Fri, 10am–4pm)
• By email: service@markenkoffer.de

• After your order, you will receive an order confirmation by email
• As soon as your package is shipped, you will receive a tracking link
• In your customer account, you can view the order status at any time

As long as your order has not been shipped, you can change or cancel it. Please contact us as soon as possible:

📧 Email:service@markenkoffer.de
📞 Phone: +49 (0)8456/80807-0

📌 Find all current shipping costs here:
🔗 Shipping costs & delivery times

📦 Germany: 1–2 business days | Free from 50 € (below 5.95 €)
🌍 Europe & Switzerland: 3–7 business days | Shipping costs see here
🌎 International: 5–10 business days | Shipping costs see here

✔ Express shipping available (DE & EU)
✔ Delivery to parcel stations with DHL

🔗 Track shipment: DHL Tracking

If your package arrives damaged:
📌 Have the damage confirmed directly by the delivery person or post office.
📌 Take photos of the package and damaged goods.
📌 Send an email with damage description and photos to:
📧 service@markenkoffer.de

🔗 To the returns portal: [click here]

✔ Return possible within 30 days
✔ Free return in Germany from 50 € value
✔ Returns from abroad at your own expense
✔ Refund to the original payment method within 5–7 days

📌 This is how the return works:

1. Register returns in the returns portal & create DHL label
2. Pack items securely & include return form
3. Drop off package at a DHL station or parcel station
4. After receipt of goods, your refund will be processed automatically

📌 Only unused & intact items with a label will be refunded

1️⃣ Register return in the return portal & create DHL label
2️⃣ Securely package the goods - preferably in the original packaging
3️⃣ Include the return slip so we can assign the return
4️⃣ Send the package with DHL (branch, Packstation or courier)
5️⃣ After receipt of goods, the refund will be made to the original payment method

📌 Important notes:
✔ Only unused items with tags will be fully refunded
✔ Multiple packages? Create a separate return label for each package
✔ No postage due shipments!

• Refund will be made to the original payment method
• Processing time: 5-7 business days after receipt of goods
• Prepayment / Bank transfer: Please send us your bank details for the refund

✔ 2 years statutory warranty
✔ After that, the manufacturer's warranty applies (varies by manufacturer)
✔ No warranty for self-inflicted damages or transport damages

🔗 Report a complaint here: Returns portal

• Upload pictures of the damage directly in the returns portal
• After review, you will receive a DHL return label
• Repairs take approximately 2-4 weeks
• If self-repair is possible, we will send you suitable replacement parts for free

📧 Email for complaints: reklamation@markenkoffer.de

With Klarna you have full control over your payment:

✔ Invoice purchase – Pay only after receiving the goods within 30 days
✔ Installment purchase – Split the amount into flexible or fixed monthly installments
✔ Instant transfer – Direct payment with your bank account
✔ Direct debit – Automatic debit from your account

🔗 More info: www.klarna.com/de/kundenservice

With PayPal you can easily pay with your PayPal account and benefit from buyer protection.

✔ Immediate payment with your PayPal balance or linked bank account
✔ Payment by credit card or direct debit also possible without a PayPal account
✔ Installment payment with PayPal – If available, the option will be shown at checkout

🔗 More info: www.paypal.com/de/webapps/mpp/home

Use Apple Pay or Google Pay to complete your order in seconds:

✔ No data entry required – Pay with Face ID or fingerprint
✔ Maximum security – Your card data is not stored
✔ Available on iOS & Android devices

Apple Pay is available for users with an Apple device, Google Pay for Android users.

With instant transfer from Klarna, you can pay directly via your online banking:

✔ No registration required
✔ Direct debit from your bank account
✔ Fast order processing

If you want to pay only after receiving the goods, you can use the purchase on account:

✔ Pay within 30 days
✔ No immediate charge to your account
✔ Fast & easy processing

The purchase on account is processed via Klarna or PayPal – depending on availability at checkout.

Do you have a gift voucher or discount code?

✔ Simply enter the code in the checkout field
✔ The amount will be automatically deducted
✔ Redeemable for all products (unless otherwise stated)

Do you want to pick up and pay for your order directly on site? No problem! In our boutique in Großmehring, you can personally collect your items and conveniently pay in cash or with an EC card.

📍 Our address:
Junkers-Ring 4, 85098 Großmehring

🕒 Opening hours:
Monday to Friday: 9:00 – 17:30

We look forward to your visit!

Which payment method is the fastest?
PayPal, credit card, Apple Pay, and Google Pay are processed immediately, so your order will be shipped quickly.

Can I change the payment method afterward?
Unfortunately, a change is not possible after the order. If you have any questions, please contact our support.

Is my payment secure?
Yes! All payments are made via encrypted connections and are protected according to the highest security standards.

I am having problems with the payment – What should I do?
If you are having trouble at checkout, please check your payment details or contact our customer service.