Key questions and answers

Service & help

Frequently asked questions

How can I order?

You have the possibility to order conveniently online via our store. However, we are also happy to take your order by phone. Our service staff is available from Monday to Friday from 10 am to 4 pm under the phone number 08456/80807-0 and is looking forward to your call! If you have any questions or requests, you are also welcome to contact us by e-mail at [email protected]. In our new store at Interpark Großmehring near Ingolstadt you will find our entire product range directly on site and you can simply take your desired article with you.

Do I need to create an account to shop?

No, you do not need a customer account to shop at Markenkoffer.de. We also offer orders without registration. To do this, simply click on "Guest order" in the shopping cart and we will then guide you through the ordering process. 

Which payment method will ship the order the fastest?

Orders with the payment method prepayment i.e. bank transfer will be shipped only when we can determine your receipt of money. So for the fastest possible shipping, it is best to simply choose one of the other payment options.

Is there a minimum order value?

No, there is no minimum order value at Markenkoffer.de.

How can I view my previous orders?

To view your previous orders, simply log in at www.markenkoffer.de with your access data. In your customer account you will find an overview of all orders received so far under "Order history".

Can I cancel my order if it has not been shipped yet?

Of course, this is possible. To do so, please simply contact our customer service by phone at 0049/8456/80807-0 as soon as possible.

Can I subsequently change my delivery address for an order that has already been confirmed?

If you have chosen PayPal, credit card, prepayment or instant bank transfer as payment method, a subsequent change of the delivery address is possible, provided that your order is not yet in delivery. To change the delivery address, please contact our customer service by e-mail at [email protected] or by phone at 0049/8456/80807-0. Our service team will be happy to change the delivery address for you. When purchasing on account via our payment partner, a subsequent change of the delivery address is unfortunately not possible.

What do I do if my desired item is already sold out?

If your desired item is out of stock, please feel free to contact our customer service. We will do our best to assist you, check the availability of goods and help you find alternative products if necessary.

What happens after I complete my order?

After placing your order, you will receive an order confirmation by e-mail, which, in addition to the items you have selected, also contains the billing and delivery address specified and the selected payment method. If you have any questions, please contact our customer service by e-mail at [email protected] or by phone at 0049/8456/80807-0.

How can I be sure that my order was placed correctly?

If you want to check if your order was placed correctly, just take a look at the order confirmation we sent you by mail. If you have set up a customer account, log in at www.markenkoffer.de with your e-mail address and the corresponding password and call up "Your orders". In the order history you will find all information about your completed orders. If you have questions about an order, you can reach our customer service by mail at [email protected] or by phone at 0049/8456/80807-0.

My login does not work: What can I do?

Have you entered the correct email address and password? If you have forgotten your password, you can simply request it again via the corresponding link.

Why should I create a customer account?

A customer account at Markenkoffer.de offers you many advantages:

• View current orders in progress and track delivery
• Overview of all orders placed so far
• Conveniently manage delivery addresses, payment methods and personal settings
• Manage notepad
• View newsletter settings
• Manage ratings

How does the order in the online store work?

Ordering at Markenkoffer.de is very simple: After you have placed the desired items in your shopping cart, you can complete your order by clicking on the "Checkout" button. For this purpose we recommend to create a customer account to have access to all data and the order history at any time after the order process. As a new customer, you can easily set up an account during the ordering process and are then automatically logged in. If you already have a customer account, you can simply log in with your stored user data (e-mail address and password). After that you will be guided through the ordering process in three steps (address - payment method - confirmation) and can complete your order. We also offer orders without registration of a customer account. To do this, simply click on "Guest order" in the shopping cart and follow the ordering process.